FAQ

Please note that we manually review all photos uploaded by our members. Some of the most common reasons for photos to be rejected are: Photo was not clear enough, was distorted or over cropped. The photo was not of yourself. The photo was of a child, we do allow photos with children in but you must also be in the frame. The photo breaches our modesty guidelines. This means when users upload photos in suggestive, promiscuous poses, in their swim/underwear or the images contain nudity. Too much cleavage. Where possible we try to crop the photo and salvage the photo as much as we can. Where we feel that cropping will simply fail to create a decent photo, we reject it and urge you to upload a replacement. You uploaded a duplicate. This is where you uploaded more than one copy of the same photo. NOTE: we have very high decency/modesty guidelines, unlike any other website we know. We are not a swipe based one night stand site/app. Our aim is to setup families for the long term. We are sure that there is more to you than in your birthday suit. Thank you for understanding.

If your identity verification was rejected, it could be due to one of these reasons; The picture was not clearly showing you and your ID. Your ID/Photo does not match your profile description. The photo did not upload. Feel free to try again.

In order to verify your identity, please follow these instructions; Log in to Secondwife.com On the main dashboard, click "Verify Identity." Upload your photo. Remembering that the photo must contain a clear image of you and your ID together. Once uploaded, a member of staff will manually review your upload and mark you as verified if you qualify within 24-48 hours of uploading. Please Note we have limited staff members and support over the weekends.

The profile percentage is determined by how much of your profile is filled with information. Once you have filled in your profile to a high percentage, you will appear in searches and will be able to search and view other profiles. In order to increase your percentage you can; Answer all the questions in the "Basic" information sections. Have a minimum of 30 words in each section of your profile. Upload of photo of yourself. (Maximum photos - 8). Upload a video of yourself. Verify your identity by sending a photo of yourself showing your ID.

Login to "Secondwife.com" and click "Settings" Click "Account" from the options on the left and then choose "Delete Account" If you have issues with deleting your account, you can leave us a message and we will do our best to get back to you as soon as possible. Please Note we have limited staff members and support over the weekends.

To stop the auto billing login to SecondWife.com, click 'settings' -> 'membership'. You will see a cancel button which will take you straight to PayPal where you can cancel the auto billing. Alternatively, you can log into PayPal, find the 'preapproved payments' page and cancel the payment to "Rivers Of Honey LTD" there. We cannot log into your PayPal so cannot cancel it on your behalf.